Return and Refund Policy
Effective Date: [January 2025].
At YogaCards.org, our goal is to guarantee your satisfaction with every purchase. This return and refund policy complies with the current regulations in Spain and sets out the steps and conditions for handling returns and exchanges.
1. Duration of the Return Period
Our return policy has a duration of 30 calendar days from the date of delivery of the product. If 30 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange, except for legal exceptions.
2. Return Requirements
To be eligible for a return, the product must meet the following requirements:
– Be unused and in the same condition in which you received it.
– Be in its original packaging.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
– Downloadable products such as guides in digital format.
– Personalized or custom-made wooden kits.
– Cloth bags or products with obvious signs of use.
In addition, we do not accept returns of:
– Gift cards.
– Downloadable products purchased and already accessed.
4. Refund Process
Once the return is received and inspected, we will notify you by email of the approval or rejection of the refund. If approved, we will process the refund using the same original payment method within 14 business days.
Late or Missing Refunds
If you have not received your refund after the stated deadline:
1. Verify your bank account.
2. Contact your credit card provider or bank, as there may be a delay in the application.
3. If you still have not received your refund, please contact us at info@yogacards.org
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@yogacards.org and send the product to our address:
Postal Address:
Montseny Road km 8.5
Sant Esteve de Palautordera, Barcelona, Spain
6. Shipping Returns
To return your product, you must send it to the address mentioned above.
– Shipping costs for returns are the responsibility of the customer.
– Shipping charges are non-refundable.
– If you receive a refund, the cost of return shipping will be deducted.
We recommend using a traceable shipping service or purchasing shipping insurance, as we do not guarantee receipt of the returned item.
7. Shipping Returns
To return your product, you must send it to the address mentioned above.
– Shipping costs for returns are the responsibility of the customer.
– Shipping charges are non-refundable.
– If you receive a refund, the return shipping cost will be deducted.
We recommend using a traceable shipping service or purchasing shipping insurance, as we do not guarantee receipt of the returned item.
8. Sale Items
Only regular priced items can be refunded. Sale items are not eligible for refund, unless otherwise stipulated by law.
Gift Policy
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of the returned item. Upon receipt of the returned product, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, the refund will be sent to the original purchaser.
9. Contact Us
If you have questions or need help with returns or refunds, please contact us:
Email: info@yogacards.org
Postal Address: Carretera Montseny km 8.5, Sant Esteve de Palautordera, Barcelona, Spain